Refund policy

We take great care in quality control and packing your order. We want you to be happy with your purchase, but we understand that sometimes things don't work out. If you need to return an item, please contact us (sales@lucana.net) within 30 days of receiving your order. We will work with you to find a solution.

JEWELRY & ACCESSORIES — FINAL SALE For hygiene and sanitary reasons, all earrings and jewelry are final sale and cannot be returned or exchanged, unless the item arrives damaged or defective. If your item arrives damaged, please contact us within 7 days of delivery at sales@lucana.net with photos of the damaged item and packaging. We will work with you on a resolution.

Customer responsibilities:

• Items must be in their original condition and must not have been opened, used, or altered.
• We strongly recommend using a trackable shipping method when returning items, as we cannot be responsible for packages lost in transit.
• The customer is responsible for return shipping costs, unless the item is faulty.
• The customer must provide proof of purchase to request a return.
• Sale items are not eligible for return.

Store responsibilities:

• We will issue a refund for items returned in their original condition.
• We will process refunds within 10 business days of receiving the returned item.
• We will cover return shipping costs for faulty items.
• We will notify you once we've received and inspected your return.
• If approved, you'll be automatically refunded on your original payment method within 10 business days.
• If more than 15 business days have passed since approval, please contact us at sales@lucana.net.

We appreciate your business and hope you are happy with your purchase!

sales@lucana.net

3518 Sun Trail, Morgantown WV 26505