Refund policy

We take great care in quality control and packing your order. We want you to be happy with your purchase, but we understand that sometimes things don't work out. If you need to return an item, please contact us (sales@lucana.net) within 30 days of receiving your order. We will work with you to find a solution.

Customer responsibilities:

• Items must be in their original condition and must not have been opened, used, or altered.
• Items must be shipped back to us with a tracking number. We are not responsible for lost or damaged items.
• The customer is responsible for return shipping costs, unless the item is faulty.
• The customer must provide proof of purchase (e.g., receipt, order confirmation email) to request a return.
• Sale items are not eligible for return.
• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Store responsibilities:

• We will issue a refund for items returned in their original condition.
• We will process refunds within 10 business days of receiving the returned item.
• We will cover the cost of return shipping for items that were sent with a fault.
• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

• If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
• If more than 15 business days have passed since we’ve approved your return, please contact us (sales@lucana.net).

We appreciate your business and hope you are happy with your purchase. If you have any questions or concerns, please do not hesitate to contact us.

sales@lucana.net

3518 Sun Trail, Morgantown WV 26505